Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Answer Guarantee

  • Each ticket you send to our customer help and support Dept will be attended to within less than 60 mins. All regular requests shall be responded to immediately. Nevertheless, if the support inquiry you have sent requires help from a competent administrator, we are going to address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Professional Tech Help Service

  • We’ll be online for you round the clock to offer you guidance and client support and to assist you with any difficulty that you might stumble upon when monitoring your virtual server. We’ll support all installed in advance packages, plus your OS, server management panel (based on the VPS type) and the Site Control Panel created 100% by our company.

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Site Control Panel that is included totally free with your VPS offers you an incorporated article base. You will find a selection of descriptive how to articles and a range of step–by–step video training materials that present all the fundamental site maintenance tasks. You can gain access to them by clicking the Help or Video keys in the right side of each Control Panel section.