Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance staff is qualified to speedily attend to all our shared hosting plans clients’ queries and advice questions. Via our ticket system, you will be able to submit your issue and a support staff fellow member will, no doubt go back to you within max 1 hour. Basically, practice indicates that the usual reply time period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our help support service is provided by a team of experienced professionals that are prepared to answer your query immediately. You can easily communicate with the support team by opening a customer assistance ticket from your Site Control Panel or by sending us an e–mail. On working days, you may as well call us on the phone or take advantage of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Hero Chicken’s Control Panel presents a wide–ranging know–how base which is included in all areas. In each area, you will find a Help press button which will load for you a variety of step–by–step guides on how to make use of a particular option or carry out a particular action. Moreover, we have created course video lessons so that you can get a better idea of the Control Panel’s interface.