Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be replied to in no more than 1 hour after the support ticket or email is received. If your issue needs additional assistance from a sysadmin, we’ll direct the ticket or the email to the person on duty then leave a note to notify you that more time will be needed for reaching a solution. If you make use of the Managed Services package, any of the services included there will be completed whenever you desire.
An Excellent Client Support Service
Our technical support team will be online for you 24/7 if you need assistance working with the Site Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated hosting server. Furthermore if you require assistance handling the day–to–day admin tasks on your dedicated hosting server, you can take a glimpse at the Managed Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, etc.
An Intuitive Help Area
We have provided the Site Control Panel with a fully detailed knowledge base, which offers in–depth explanations of its features and functions. Also, we have filmed exhaustive video tutorials that will further reveal to you how to carry out a particular action or troubleshoot a commonly experienced issue. The instructional articles and the video tutorials are readily accessible from every Site Control Panel section via the Help and Videos buttons in the top right corner.