If you’re a site owner, a problem may always crop up and it doesn’t automatically have to be connected to the hosting service. For example, something might go wrong when you update an Internet application or some important content might be modified or deleted by mistake. No matter what the nature of the problem might be, you’ll need to touch base with the respective tech support team and ask them to retrieve a backup or to help you resolve the problem that you’re facing. How promptly they will do it will determine the amount of time that your websites will be unreachable. For certain sites like community websites or Internet shops, a continuous outage too often equals lost clients and money. With this in mind, it’s of critical importance that you use the services of a company that provides not only a good customer care service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
If you’re using any of our shared hosting plans and you’ve got an inquiry or stumble upon a predicament, you can contact us 24-7 by posting a technical support ticket or by sending an e-mail and we promise that you’ll obtain an answer in less than 1 hour. If the issue can be solved, we will do it before we reply to you, whereas in case there is something that you need to do on your end, we will give you all the needed info – what workable solutions to try, what settings to check, etc. Normally, you’ll get a response within maximum thirty minutes, which goes to say that waiting around for hours and hours or even for more than 1 day to receive assistance is something out of the question. Our sixty-minute reply time guarantee is valid for any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we understand how essential it is to obtain quick help, we guarantee that you’ll never have to wait around for more than sixty minutes to get a response to any support ticket that you submit via your semi-dedicated server Control Panel. Actually, you’ll rarely need to wait for more than twenty-thirty minutes and this is valid for any query irrespective of its nature – general, technical or billing. What’s more, our technical and customer support team is available to you 7 days a week, which implies that even in case you post a ticket during national holidays, you’ll invariably get an immediate response, which will include the answer to an inquiry, the solution to an obstacle or the details required to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you’ll never need to waste a whole day awaiting a response like you would with other companies.