If your website hosting company offers live chat support, you will be able to speak with a representative live and find out useful info or get a problem resolved in a timely manner. The key advantage of using chat compared to calling to consult with a live person is that you need just a computer with access to the world wide web, so that you won't pay any rates if you're in another state or country. In addition, it'll be much simpler to copy and paste information like domain names, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the telephone. The live chat is also a much faster solution to contact the web hosting provider's support crew as compared to using a ticketing system. Last, but not least, in case some trouble requires a bit more time to be resolved, you can do something different while you wait for support on the live chat, so that you will not lose time - something that's not possible if you're on the phone.