A ticketing system is the most common communication medium that web hosting providers offer to their customers. It is most often part of the billing account and is the fastest way to deal with an issue that takes a certain amount of time to examine or that has to be forwarded to an administrator. In this way, all replies given by either side will be stored in one location in case somebody else needs to work on the given problem and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you will need to log in and out of at least two accounts to complete some operation or to contact the hosting company’s help desk team. In case you wish to administer several domain names and each one is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Additionally, it might take a substantial length of time for the provider to process your ticket request.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you’re browsing through your website files or customizing various account settings. The ticketing system is being closely monitored 24x7 by our customer support team and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain support. In contrast with certain companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info concerning any technical or billing issue. In addition, you can read a number of articles, which will help you resolve the most commonly experienced problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans, was developed with one goal in mind – that you should be able to manage everything connected with your semi-dedicated account from one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an enquiry or encounter a difficulty, you can contact our customer service team members right away without needing to log into a completely different system. You can browse through your files or check various settings in your account whilst posting a new ticket or reading the answer to an older one. In case you have multiple tickets and you wish to track down a particular one, you can take advantage of the clever search option, which is available in the Help section. We will make sure you get a response in less than 60 minutes regardless of the essence of your query or problem.