24/7 Customer Support
Discover more about customer support and why it's hard to find a hosting provider which can offer top-class support.
Being able to contact your shared hosting provider if you have any questions or encounter any issues is important and how quickly they will answer and react is crucial, especially if your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are usually one way to recognize genuine suppliers from resellers. The second usually respond just to emails or support tickets and you will need to wait for a whole day or even more to receive a response. In case your trouble needs a few replies, you may end up losing a few days in order to get a basic problem resolved. Using a genuine and reputable web hosting company, you will be able to contact the support anytime and receive a quick response whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and technical support for our shared hosting plans
. Even if you aren't our customer yet and you have questions, we can give you a hand in a timely manner and supply you with the necessary information, in order to give you the choice to make the best decision when you get your new web hosting account. We are available at any moment, including weekends and holidays, and we offer various options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have several telephone numbers globally, thus you will be able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is one hour. The actual response time is around 15-20 min, so you can forget all about waiting for several days to get assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive quick support, especially when your site is not running efficiently for some reason. All our semi-dedicated plans
include 24/7 customer and tech support, so in case anything happens, you are able to use a number of ways to get in touch with us - telephone line with multiple local numbers around the world, live chat, emails and support tickets. The first two options are for billing, pre-sales and basic issues, which means that if you don't have an account yet, for instance, you can find more information regarding our services, or we can assist you with less demanding technical problems. The other two methods are for strictly technical problems or everything that's more time-consuming considering that it's quicker to track the correspondence between you and our technical support crew. The warranted maximum answer time for them is merely 1 hour, the actual one - 15-20 minutes, so you won't need to wait for a whole day to receive support as you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
When using our VPS plans
, you will not need to wait for more than one hour to receive help for any situation that you may have regarding the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets that you open via your billing Control Panel or e-mail messages which you send to our tech support team. Furthermore, we have local telephone numbers in a couple of countries around the world as well as a live chat service where we can help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the numerous means of communication, so whatever your question or problem is, there'll always be someone to assist you without delay. When you need assistance with third-party software, which you cannot set up or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we provide feature 24/7 support through various methods of communication and with a 1-hour maximum reply time guarantee. If you want to find out more about the packages or you have some general or billing questions, you are able to phone one of the local numbers we have around the globe or you can use our live chat support and consult with a live agent. For strictly technical issues that need some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail, since all of these channels are more appropriate to keep track of a specific issue. The answer time for them rarely exceeds half an hour, so that you can forget all about waiting for an entire day to get assistance. Our support service is available for all server-related issues, including the pre-installed software. In the event that you want help with third-party apps, you may consider obtaining the Managed Services upgrade that we supply for all the plans.