Although the hosting service provided by the different companies is more or less the same, every provider has a personalized platform with its own modifications and different ways to accomplish specific operations. This is the reason why, an info-laden knowledge base would be unbelievably useful both for persons with no previous experience and for tech-savvy users who will eventually find out how given procedures are accomplished, but will waste some time in the meantime. The purpose of such a knowledge base is to help make the service fast and easy to use, saving users plenty of time and effort. The end result is more content customers, since they can easily find the info they need, and substantially less work for the customer service team, because usually the majority of the enquiries and problems that clients have are already enumerated in the knowledge base. Given that the articles themselves are well-written and cover more topics, you will be able to find out more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting plans feature an in-depth knowledge base where you can find information about all the complications that you might face and their solutions. You can learn how to create and manage a mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are accurate, but nonetheless you are unable to send emails, for example. We’ve done our very best to be as comprehensive as possible and to cover all the available options so as to save you time and energy and to give you different solutions for each single issue. The knowledge base comprises informational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in each Control Panel section, while if you wish to browse through the full article list, you should go to the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers include a rich article archive where you can find any information that you may need about our hosting services or about the Hepsia Control Panel that we use. We’ve compiled it based on the feedback that we have gathered from our clients through the years and, as a consequence, our articles deal with specific problems that you may confront and offer the most efficient means of repairing them, for example getting a 500 Internal Server Error message or being unable to send email messages from your PC although you have the correct SMTP settings. The articles are available in each and every Control Panel section and you can access them whenever you like. They can help you expand your knowledge not only about our platform, but also about the web hosting realm in general, as they offer thorough guides and general information such as what file access permissions or cron jobs are.