1 hour ticket response
Our team of technicians is dedicated to giving swift answers to all your inquiries. We will review your customer support ticket immediately after it has been received and will reply with a solution within maximum 60 minutes after the tech support ticket submission. As a matter of fact, our average response time is 20 minutes.
A First–Class Help Desk Support Service
Our help desk support team representatives have enormous experience in the shared hosting plans realm and are qualified enough to provide a fast answer to your problem. If, however, the situation at hand is not within the competency of a support technician, the tech support ticket will be forwarded to a developer or sysadmin for additional assistance.
An Easy–to–Browse Help Section
In the Site Control Panel you will find an easy–to–browse Help section where you can find quick tips on how you can use our services. You can see the answers to your questions in the F.A.Q. archive, find more details in the web hosting account management articles or watch our step–by–step video tutorials.