Though this isn't the mainaspect to help you recognize a trustworthy shared hosting supplier from a bad one or a reseller from an actual provider, the option to call and talk with a live person is an indicator that you are not dealing with a one-person service provider and that you can reach somebody whenever you're in need of support. The phone support for website hosting services may vary from common to expert, thus the issues which can be resolved with a phone call vary depending on the particular company. Usually, these issues are more basic and include billing or 1st level tech issues as more difficult problems generally need a support ticket where both you and the sysadmins can follow what is going on with a given situation. However, being able to phone call your provider can save you a lot of time and efforts for the countless small things which may eventually show up at the time you manage your hosting account.
Phone Support in Shared Hosting
As we have live telephone support 14 hrs per day, you are able to call us and talk with one of our customer support representatives to get more information about the shared hosting plans
that we offer and make sure that our servers meet the system requirements for your sites before buying anything. For your benefit, we now have telephone numbers on 3 different continents and you can call the one nearer to you - in the USA, the UK or Australia. If you are already a customer, you'll be able to call about general and billing issues, and even about some technical ones. In case the trouble is strictly technical or it can take longer time to handle, you should use our ticketing system, which will enable both you and our tech support crew to monitor the details provided by either side.
Phone Support in Semi-dedicated Servers
If you want more details about the semi-dedicated plans
that we supply, you can call one of the three support phone lines that we have around the globe - in the United States, the UK and Australia. By doing this, you're able to check ahead of time if our services will be appropriate for your websites. In case you're already our customer and you've got a semi-dedicated account, you can reach us on the phone for fourteen hours daily about any kind of billing or common issues. For strictly technical issues you will have to take advantage of our ticketing system to communicate with our tech support since sometroubles just require longer time to be taken care of, still we can assist you over the phone with various minor tech issues as well, saving you efforts and time.